As we head into the weekend, we would like to close the week by sharing share with you the latest power works update.

Current Update:

• Over the past week power supply to the estate has stabilised, and the generator continues to remain in place in the meantime to ensure the likelihood of further outages is reduced. 
• Fortnightly maintenance of the generator has now been established, and we have communicated with the lots impacted by this process. 
• Our contractors and engineers are continuing to monitor the system and will remove the generator as soon as possible.  At this stage removal of the generator is anticipated once the Short Term works that are mentioned below are completed.
• We have received a few queries from some lots regarding power metering and power consumption over the summer period, which we are investigating.
• Please see below details for instructions on who to contact should you have any queries that you wish to raise with us. 

Short-Term Upgrade Update:

• We have continued to make good progress with Energex this week regarding the interim increase to power supply to the estate utilising the existing Energex Pad Mount Transformer infrastructure via changes to the connection point fuses. Energex has now formally provided an increased connection offer, which has been accepted by Mirvac, and we have requested that these works proceed as soon as possible. 
• We are continuing to work with Energex to confirm their anticipated timing to complete these works, so that we can communicate this to everyone. We do anticipate, that these works will require a further planned power outage, and we will provide an update on this proposed timing as soon as we receive this information from Energex. 
• In addition to this, we are continuing to review the power usage logging data that is being collected, to determine if any further load balancing adjustments to the system are required. If further adjustments are required, it is our intention to undertake these works at the same time as the Energex outage, in order to minimise any impact on the power supply to the estate.

Long-Term Update:

• Now that Energex has issued the interim increased connection offer, as noted above, Energex and our consulting electrical design team are shifting their focus to the long term solution. Importantly, as part of the interim increased connection offer that has been received, Energex has advised that an increase to the Energex Pad Mount Transformer that feeds the estate may be required to provide a long term solution to the issue we are currently experiencing.
• The next step is for Energex to interpolate the power logging data to determine the extent of the upgrade required. Following this, the procurement of the associated equipment will commence. When these works occur, they will be undertaken by Energex and coordinated by Mirvac’s contractors. The scope and timing of these further works are still being developed. However, we will continue to provide  further updates as this progresses. 

Who to contact if you have a query?

Queries can be lodged directly through Mirvac via email via the below Mirvac contact details or the Ashford Residences Caretaker, Vivi Zhang.

Once received, a member of our team will be in touch as soon as possible to assist and, if required, pass your query on to the next appropriate person, i.e., consultant or contractor, for additional guidance. 
 
Mirvac Customer Relationship Team
Phone: (07) 3859 5207
Email: [email protected]

A member of our Customer Relationship team will respond within 24 hours, if not earlier, from receipt of your email or phone call.  Should they require additional information relating to your query, they will contact you for further information and pass on to the appropriate area for the required attention. 

For any urgent matters during and after hours please contact the Ashford Residences Caretaker:

Ashford Residences Caretaker
Vivi Zhang
Phone: 0426 823 314
Email: [email protected].au

While we have been doing all we can to assist and will continue to do so, this is not without the unwavering support of Vivi and her team. For that, we would also like to take this opportunity to thank the Ashford Caretaking Team, who have been instrumental in our efforts to date. 

Should you have any further questions or concerns regarding this matter, please do not hesitate to refer these to our team via [email protected] and we will respond as soon as possible.

Yours Sincerely,

Suzanna Atkinson – QLD Customer Relationship Manager