ASHFORD RESIDENCES POWER UPDATE

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Thank you once again for your patience we would like to share with you the current status of the latest power works at Ashford.

Current Update (all homes):

This week we have a planned power shut down on Thursday 15th February at 2.00pm to 3.00pm, whilst we transfer the balance of the estate back over to mains power,

During this shutdown we will have electricians available for the duration of the works, if you would like them to attend your house and check on any of your systems within home they will be happy to assist.

We will be in touch with you once again later this week with a further update on the progress in resolving this overall issue. 

Please see below details for instructions on who to contact should you have any queries that you wish to raise with us. 

Current Update (homes currently on generator power):

For homes currently powered by the generator on site, please reach out to Mirvac should you not have received your update via email earlier today.

Who to contact if you have a query?

Queries can be lodged directly through Mirvac via email via the below Mirvac contact details or the Ashford Residences Caretaker, Vivi Zhang.

Once received, a member of our team will be in touch as soon as possible to assist and, if required, pass your query on to the next appropriate person, i.e., consultant or contractor, for additional guidance. 
 
Mirvac Customer Relationship Team
Phone: (07) 3859 5207
Email: [email protected]

A member of our Customer Relationship team will respond within 24 hours, if not earlier, from receipt of your email or phone call.  Should they require additional information relating to your query, they will contact you for further information and pass on to the appropriate area for the required attention. 

For any urgent matters during and after hours please contact the Ashford Residences Caretaker:

Ashford Residences Caretaker
Vivi Zhang
Phone: 0426 823 314
Email: [email protected].au

While we have been doing all we can to assist and will continue to do so, this is not without the unwavering support of Vivi and her team. For that, we would also like to take this opportunity to thank the Ashford Caretaking Team, who have been instrumental in our efforts to date. 

Should you have any further questions or concerns regarding this matter, please do not hesitate to refer these to our team via [email protected] and we will respond as soon as possible.

Yours Sincerely,

Suzanna Atkinson – QLD Customer Relationship Manager

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The body corporate of Ashford Principal CTS 54387 acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.