We firstly want to thank-you for your continued patience and support during this period.  We sincerely apologise for any inconvenience this may have caused for you and your family and we are continually working towards the best outcome for yourself and your neighbours at Ashford Residences. 

Energex have been out to site this week to carry out an inspection of the board adjustments that have been undertaken ahead of their re-fusing works.  The adjustments to the board have been accepted, and we anticipate that Energex will be back in contact with us early next week with proposed dates for the fuse upgrade works. 

Please note that these works will result in a short power outage and we will communicate the proposed timing as soon as we are notified.  

If you have any questions please do not hesitate to reach out. 

Who to contact if you have a query?

Queries can be lodged directly through Mirvac via email via the below Mirvac contact details or the Ashford Residences Caretaker, Vivi Zhang.

Once received, a member of our team will be in touch as soon as possible to assist and, if required, pass your query on to the next appropriate person, i.e., consultant or contractor, for additional guidance. 
 
Mirvac Customer Relationship Team
Phone: (07) 3859 5207
Email: [email protected]

A member of our Customer Relationship team will respond within 24 hours, if not earlier, from receipt of your email or phone call.  Should they require additional information relating to your query, they will contact you for further information and pass on to the appropriate area for the required attention. 

For any urgent matters during and after hours please contact the Ashford Residences Caretaker:

Ashford Residences Caretaker
Vivi Zhang
Phone: 0426 823 314
Email: [email protected].au

While we have been doing all we can to assist and will continue to do so, this is not without the unwavering support of Vivi and her team. For that, we would also like to take this opportunity to thank the Ashford Caretaking Team, who have been instrumental in our efforts to date. 

Should you have any further questions or concerns regarding this matter, please do not hesitate to refer these to our team via [email protected] and we will respond as soon as possible.

Yours Sincerely,

Suzanna Atkinson – QLD Customer Relationship Manager