Mirvac would like to extend their gratitude for your continued patience and support during this period.
We have received confirmation from Energex that they will undertake the fuse upgrade works to the Pad Mount Transformer this week. Energex have confirmed, as we have communicated previously, that this will involve a short power outage of approximately 30 minutes. This is proposed to be undertaken at 10am this coming Friday the 1st of March 2024. Energex will not require access to any homes.
A Mirvac representative will be on site while Energex undertakes these works and as a friendly reminder please ensure all sensitive household appliances such as clothes irons, hairdryers, straighteners etc. are switched off and/or unplugged prior to the scheduled outage.
Who to contact if you have a query?
Queries can be lodged directly through Mirvac via email via the below Mirvac contact details or the Ashford Residences Caretaker, Vivi Zhang.
Once received, a member of our team will be in touch as soon as possible to assist and, if required, pass your query on to the next appropriate person, i.e., consultant or contractor, for additional guidance.
Mirvac Customer Relationship Team
Phone: (07) 3859 5207
Email: [email protected]
A member of our Customer Relationship team will respond within 24 hours, if not earlier, from receipt of your email or phone call. Should they require additional information relating to your query, they will contact you for further information and pass on to the appropriate area for the required attention.
For any urgent matters during and after hours please contact the Ashford Residences Caretaker:
Ashford Residences Caretaker
Vivi Zhang
Phone: 0426 823 314
Email: [email protected].au
While we have been doing all we can to assist and will continue to do so, this is not without the unwavering support of Vivi and her team. For that, we would also like to take this opportunity to thank the Ashford Caretaking Team, who have been instrumental in our efforts to date.
Should you have any further questions or concerns regarding this matter, please do not hesitate to refer these to our team via [email protected] and we will respond as soon as possible.
Yours Sincerely,
Suzanna Atkinson – QLD Customer Relationship Manager
