The fuse upgrade was successfully undertaken today by Energex. We have also removed the generator, fuel cell and temporary fencing adjacent to the Pad Mount Transformer.
With these fuse upgrade works now complete, we can formally submit the further supply increase to Energex for the likely Pad Mount Transformer increase.
As a part of todays work, we have also reset the timers to the lighting throughout the estate. Streetlights and bollard lighting should be working as intended.
We very much appreciate your patience and understanding during this process and Mirvac will continue to provide updates on this as we progress.
We trust you all have an enjoyable weekend.
Who to contact if you have a query?
Queries can be lodged directly through Mirvac via email via the below Mirvac contact details or the Ashford Residences Caretaker, Vivi Zhang.
Once received, a member of our team will be in touch as soon as possible to assist and, if required, pass your query on to the next appropriate person, i.e., consultant or contractor, for additional guidance.
Mirvac Customer Relationship Team
Phone: (07) 3859 5207
Email: [email protected]
A member of our Customer Relationship team will respond within 24 hours, if not earlier, from receipt of your email or phone call. Should they require additional information relating to your query, they will contact you for further information and pass on to the appropriate area for the required attention.
For any urgent matters during and after hours please contact the Ashford Residences Caretaker:
Ashford Residences Caretaker
Vivi Zhang
Phone: 0426 823 314
Email: [email protected].au
While we have been doing all we can to assist and will continue to do so, this is not without the unwavering support of Vivi and her team. For that, we would also like to take this opportunity to thank the Ashford Caretaking Team, who have been instrumental in our efforts to date.
Should you have any further questions or concerns regarding this matter, please do not hesitate to refer these to our team via [email protected] and we will respond as soon as possible.
Yours Sincerely,
Suzanna Atkinson – QLD Customer Relationship Manager
